Front Office Equity and Option IT Support Analyst
The Global Markets Business Support and Monitoring IT team is responsible for providing Level 1&2 functional and technical Support on applications used by Equity Derivatives, Securities Lending and Support Functions teams.
We are seeking one Front Office Equity and Option
IT Business Analyst to support various external and internal applications for trade execution, trade gateways, booking, pricing, P&L and risk management for Global Markets activities. The candidate will primarily be involved in Level 1 and 2 Functional Support of Equity and Option trading applications (Fidessa, Dash, ..) and gateways to booking systems (Loanet, Sophis). He/She/They will work closely with Front Office teams and support functions.
The candidate s responsibilities will include addressing daily user support requests, managing incidents, and eventually testing new features. Additionally, the candidate will assist in coordinating with IT Development teams (both locally and in Head Office) and in status reporting.
Essential Duties and Responsibilities:
Ensure Operational Excellence:
Address user support requests and manage incidents with efficiency and effectiveness, ensuring timely resolutions.
Become a Trusted Partner:
Forge strong relationships with traders by working directly with their desks to support applications they use on their day to day
Champion Quality:
Conduct thorough testing of new features, bug fixes, and system updates to guarantee they meet business objectives and perform flawlessly.
Empower Users:
Provide comprehensive training and create clear, concise user guides to enhance application adoption and proficiency.
Bridge Development and Business:
Act as a liaison between user needs and IT Development teams, facilitating clear communication and effective prioritization for feature implementation.
Proactive Monitoring:
Monitor application performance to identify and proactively resolve issues, ensuring a seamless user experience and optimal operational efficiency.
Communicate Effectively:
Provide regular, clear updates on support activities, requests, and project statuses to stakeholders and management.
Understand the Business:
Deeply engage with Front Office teams to understand their workflows, solicit feedback, and identify key areas for enhancement.
Uphold Standards:
Ensure all support activities align with internal policies and industry best practices.
Skills:
Experience in IT Support Business Analyst functions for Front Office in the Finance industry
Knowledge of financial Products (Equities, Equity Structured Products, Equity Listed Options, Securities Lending) and their trade workflows.
Knowledge and experience in:
- Equity and Option trade execution (Fidessa, Dash, EMSX or similar like Flextrade...) and booking (Loanet, Sophis or similar like Calypso..)
- Structured products trades and workflows.
Strong customer service focus
Knowledge of SQL and FIX is mandatory
Strong communication skills.to effectively support the needs of the Front Office teams
Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications
Strong analytical and problem-solving skills
Detail oriented with the ability to multi-task
Strong interpersonal and organizational skills
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
