Local support of end user devices including, but not limited to: troubleshooting, repair, maintenance, upgrade recommendations / installations, configuration/setup, incident analysis and resolution, and basic connectivity support (wired and wireless).
•Performing end user device imaging, deployment, installation and collection, along with the moving of any equipment from one location to another, while adhering to customer standards.
•Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ticketing tools.
•Assisting with Hardware/Software asset inventory Management, including hardware disposals.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities. com171
