Overview
Client is seeking a detail-oriented Customer Domain Specialist to support customer data accuracy, consistency, and integrity across systems, processes, and active initiatives. This role will operate as part of a CX SWAT team focused on resolving customer data, system, and process discrepancies that impact downstream business operations.
Core Responsibilities
- Own the accuracy and consistency of customer data across systems and platforms.
- Ensure alignment of customer records, hierarchies, and attributes across business touchpoints.
- Identify and resolve customer data discrepancies, duplication, and inconsistencies.
- Investigate and resolve critical customer domain issues as part of a CX SWAT team.
- Perform root cause analysis on system, data, and process-related defects.
- Define and monitor data quality rules, validations, and controls.
- Establish and enforce customer data standards, definitions, and governance practices.
- Partner with IT and data teams to support proper system configurations and data flows.
- Review in-flight initiatives impacting customer data and systems.
- Act as a gatekeeper for customer domain-related changes.
- Collaborate with product, engineering, operations, finance, and vendor teams.
- Track and report on data quality metrics, including accuracy, completeness, duplication, and error rates.
- Define and document standard operating procedures for customer data management.
- Identify opportunities to streamline processes and reduce manual intervention.
Essential Qualifications, Skills, and Technologies
- 5 years of experience in data management, business analysis, operations, or customer domain roles.
- Strong understanding of master data management and data governance principles.
- Experience with data quality management, reconciliation, and issue resolution.
- Experience working with customer data platforms, ERP/CRM systems, or Customer 360 environments.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work across business, technical, and cross-functional teams.
- Experience tracking data quality metrics and identifying risks impacting data integrity.
- Experience documenting SOPs or customer data management processes.
Preferred Skills or Experience
- Experience in Agile/Scrum environments.
- Retail or distribution industry experience.
Work Details
- Onsite role.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
