Customer Service Representative – Order Management & Customer Support

Location: Mauston, WI 53948 Work Arrangement: 100% On-site Employment Type: Temporary | Potential Contract-to-Hire Shift: 1st Shift Schedule:

• Monday–Thursday: 8:00 AM – 5:00 PM

• Friday: 7:00 AM – 4:00 PM

• Overtime: Required as needed

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join a customer support team within a manufacturing environment.

This position is responsible for coordinating and planning customer orders, maintaining daily communication with customers, and collaborating with internal departments to ensure customer needs are addressed efficiently and accurately.

The Customer Service Representative will support a diverse customer base, ranging from large corporations to smaller businesses. The ideal candidate will possess strong communication skills, excellent attention to detail, a dependable work ethic, and the ability to multitask in a fast-paced office environment.

Key Responsibilities

Customer Service & Communication

• Serve as a primary point of contact for assigned customer accounts.

• Communicate with customers daily regarding orders, requests, and general inquiries.

• Respond to customer needs in a timely, accurate, and professional manner.

• Maintain positive working relationships with customers of varying sizes and business needs.

• Provide clear and effective written and verbal communication.

• Coordinate with internal departments to address customer questions and support order-related activities.

Order Planning & Coordination

• Assist with the planning and coordination of customer orders.

• Monitor customer requests and communicate relevant information to internal teams.

• Support accurate order-related communication and documentation.

• Coordinate with various departments to help ensure customer requirements are addressed.

• Manage multiple customer requests and priorities simultaneously.

Administrative & Team Support

• Maintain accuracy and attention to detail when handling customer information and order-related activities.

• Work collaboratively with team members and other departments.

• Prioritize daily responsibilities to meet customer needs and business expectations.

• Adapt to changing priorities in a fast-paced office environment.

• Demonstrate reliability, accountability, and a strong work ethic.

Required Qualifications

Education

- High school diploma or GED equivalent.

Skills & Competencies

• Strong written and verbal communication skills.

• Excellent attention to detail and commitment to accuracy.

• Ability to multitask effectively in a fast-paced environment.

• Strong customer service and interpersonal skills.

• Ability to communicate professionally with customers and internal departments.

• Strong organizational and time management skills.

• Dependable work ethic and willingness to take ownership of assigned responsibilities.

• Ability to work effectively with individuals across multiple departments.

• Ability to respond to changing customer needs and priorities.

Work Requirements

• Must be able to work 100% on-site in Mauston, WI.

• Must be available to work the designated first-shift schedule.

• Must be willing and available to work required overtime.

• Must successfully complete applicable pre-employment screening requirements.