Storeroom Customer Service Representative – Procurement

Position Overview

We are seeking a detail-oriented Storeroom Customer Service Representative to support procurement, purchasing, order tracking, inventory, and vendor activities at an onsite customer location.

This position will be responsible for creating purchase orders, processing procurement requests, tracking orders through delivery, receiving orders in the system, and assisting with invoice reconciliation. The role works closely with onsite Storeroom Attendants, suppliers, vendors, and internal customers to ensure products and materials are purchased and delivered according to established requirements for price, quality, timing, and reliability.

This is a temp-to-hire opportunity, with relevant hands-on experience preferred over education.

Schedule & Work Environment

• Schedule: Monday – Friday, 8:00 AM – 4:30 PM
• Work Model: 100% onsite/in person
• Employment Type: Temp-to-hire
• Dress Code: Business casual
• Steel-toe shoes required
• Primarily an administrative/procurement role with occasional assistance in the storeroom.
• Position operates within a customer/manufacturing environment.

Key Responsibilities

Procurement & Purchase Order Management

• Create and process purchase requisitions and vendor purchase orders.
• Manage procurement requests for stock, non-stock, and spot-buy items.
• Track orders from initial request through final delivery.
• Follow up with vendors regarding purchase order status and expected delivery dates.
• Communicate order status and potential delays to customers and internal stakeholders.
• Receive completed orders within the appropriate system once delivered.
• Review inventory forecasts and daily replenishment recommendations generated through ERP or inventory management systems.
• Review existing orders to determine whether expediting or de-expediting is necessary.
• Research and evaluate vendors and requested products to ensure specifications, pricing, quality, and delivery requirements are met.

Vendor & Supplier Coordination

• Maintain effective relationships with suppliers, vendors, and assigned customers.
• Communicate with vendors to resolve delivery, product quality, and order-related issues.
• Monitor the quality and timeliness of products and materials supplied.
• Coordinate returns and replacements for damaged or incorrect goods.
• Coordinate vendor returns for aging, expired, or excess inventory.
• Research and resolve supplier and accounts payable discrepancies.
• Identify and document opportunities for customer cost savings.

Invoice & Inventory Support

• Assist with invoice reconciliation and resolution of purchasing discrepancies.
• Support inventory replenishment and purchasing activities.
• Maintain accurate purchasing, order, and inventory documentation.
• Produce and maintain customer KPI measurement data.
• Work closely with onsite Storeroom Attendants to support daily operations.
• Occasionally assist with storeroom activities as needed.

Customer Service & Operational Support

• Provide excellent customer service to internal and onsite customers.
• Follow established Standard Operating Procedures.
• Adhere to LEAN operating practices.
• Maintain a clean, organized, and professional work environment.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent required.
• 1+ years of procurement, purchasing, order management, inventory, or related experience preferred.
• Relevant experience is preferred over education.
• Bachelor's degree in Business, Finance, Supply Chain, or a related field is a plus but not required.
• Experience creating and managing purchase orders and purchase requisitions preferred.
• Experience with invoice reconciliation and vendor coordination is a plus.
• Strong computer skills with the ability to quickly learn and navigate new systems.
• SX.e and SAP experience helpful but not required.
• Experience with ERP and/or inventory management systems preferred.
• Proficiency with Microsoft Office applications.
• CPM certification is a plus but not required.

Key Skills & Competencies

• Procurement and purchasing support.
• Purchase order creation and tracking.
• Vendor and supplier coordination.
• Invoice reconciliation.
• Inventory and replenishment support.
• Strong customer service skills.
• Excellent attention to detail and accuracy.
• Strong organizational and follow-through skills.
• Ability to independently manage multiple priorities.
• Basic mathematical aptitude.
• Strong verbal and written communication skills.
• Ability to quickly learn new ERP and computer systems.

Physical & Environmental Requirements

• Ability to spend extended periods working on a computer and performing repetitive keyboarding activities.
• May work within a manufacturing environment with exposure to dirt, smoke, heat, cold, and other industrial conditions.
• Must follow all customer safety protocols and wear required PPE, including steel-toe footwear.
• Ability to occasionally stand and walk.
• Ability to occasionally lift and/or move up to 25 pounds.
• Overtime may occasionally be required with limited advance notice.
• No driving of vehicles or equipment is required.