Inside Sales & Customer Service Representative

Position Overview

We are seeking a detail-oriented and customer-focused Inside Sales & Customer Service Representative to support daily sales operations, customer account management, order processing, and customer relationship development.

This position will work closely with a designated Regional Manager to manage customer accounts within an assigned territory, support sales growth, and ensure a high level of customer satisfaction.

The ideal candidate will possess strong communication, organizational, and multitasking skills, along with previous experience in sales, customer service, or a technical support environment.

Key Responsibilities

Sales Support & Account Management

• Manage customer accounts and relationships within an assigned territory in partnership with a designated Regional Manager.

• Support sales growth and revenue generation through effective customer engagement and account management.

• Collaborate daily with the Regional Manager to prioritize workflow, tasks, and sales activities.

• Conduct customer needs assessments and recommend appropriate products, services, or solutions.

• Follow up on sales opportunities, customer quotes, and post-sale activities.

• Maintain an understanding of the competitive landscape and effectively communicate company differentiators and value propositions.

Customer Service & Order Processing

• Enter, process, and verify customer orders to ensure accuracy and completeness.

• Respond to customer inquiries through phone calls and emails in a timely and professional manner.

• Prepare, manage, and follow up on customer quotes.

• Address customer concerns, resolve issues, and provide appropriate solutions.

• Process and update Return Merchandise Authorizations (RMAs).

• Provide ongoing customer support throughout the sales and order fulfillment process.

• Maintain positive customer relationships by delivering responsive and professional service.

Data Management & Reporting

• Update and maintain accurate customer, account, and sales opportunity information across various databases.

• Track customer interactions, sales activities, and account updates.

• Generate and maintain reports as assigned by management.

• Ensure accurate documentation of orders, quotes, customer communications, and account activities.

Quality & Team Collaboration

• Support ISO quality management systems, established quality policies, and continuous improvement initiatives.

• Assist with training new employees as assigned by the supervisor.

• Collaborate with sales representatives, Regional Managers, and internal departments to support business objectives.

• Contribute to a positive, professional, and productive work environment.

• Perform additional duties as assigned.

Required Qualifications

Education & Experience

• 1–3 years of relevant professional experience.

• Previous experience in customer service, sales support, account management, or a related field.

• Strong customer service and relationship-building abilities.

• Experience handling customer inquiries, processing orders, and resolving customer issues.

Preferred Qualifications

• Minimum of 1 year of sales experience.

• Previous customer service or technical support experience.

• Experience supporting sales teams or Regional Sales Managers.

• Familiarity with order entry, quote management, and RMA processing.

• Experience maintaining customer account information and sales activity databases.

• Exposure to ISO quality systems or continuous improvement processes.

Required Skills & Competencies

• Excellent verbal and written communication skills.

• Strong customer service and interpersonal skills.

• Excellent organizational and analytical abilities.

• Strong attention to detail and accuracy.

• Ability to manage multiple responsibilities and prioritize competing deadlines.

• Ability to work effectively in a fast-paced environment.

• Strong problem-solving and customer issue-resolution skills.

• Ability to build and maintain positive customer and internal business relationships.

• Ability to collaborate effectively with sales teams and management.

• Self-motivated, dependable, and adaptable to changing business needs.