Inside Sales / Customer Service Representative
Position Summary
We are seeking a customer-focused Inside Sales / Customer Service Representative to provide exceptional support to customers by delivering technical product knowledge, processing orders, and identifying sales opportunities. This role is responsible for responding to customer inquiries, generating quotes, sourcing products, and ensuring orders are fulfilled accurately and efficiently.
The ideal candidate will have strong customer service skills, experience in inside sales or industrial distribution, and the ability to thrive in a fast-paced environment while managing multiple priorities.
Key Responsibilities
- Respond to customer inquiries via phone and email.
- Prepare and provide accurate product quotes.
- Process customer orders and source products to meet customer needs.
- Negotiate sales and purchase pricing when appropriate.
- Proactively identify sales opportunities and promote company products and services.
- Expedite backorders and communicate order status updates.
- Assist with inventory pulls and shipment preparation.
- Process customer returns and resolve order-related issues.
- Collaborate with customers and suppliers to ensure orders are fulfilled accurately and on time.
- Troubleshoot customer concerns and provide timely resolutions.
- Maintain a high level of customer satisfaction through professional communication and service.
Required Qualifications
- High School Diploma or GED.
- Previous customer service and/or inside sales experience.
- Strong communication and interpersonal skills.
- Excellent organizational skills with strong attention to detail.
- Reliable, self-motivated, and able to manage multiple priorities.
- Proficiency in Microsoft Office, including:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Moderate computer skills, including email communication.
- Knowledge of supply chain systems.
- Experience with industrial products or industrial distribution is preferred.
Preferred Skills
- Inside sales experience
- Industrial distribution experience
- Product sourcing
- Order management
- Quote preparation
- Supply chain knowledge
- Inventory support
- Customer relationship management
- Problem-solving and troubleshooting
- Time management
- Ability to multitask in a fast-paced environment
Core Competencies
- Customer Service Excellence
- Sales & Relationship Building
- Communication Skills
- Achievement Orientation
- Persuasiveness
- Initiative
- Interpersonal Skills
- Time Management
- Planning & Organization
- Sound Judgment
- Attention to Detail
- Problem Solving
- Teamwork
- Adaptability
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
