Customer Service Representative

Customer Service Representative (CSR)

Location:  Phoenix, AZ 85004
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
Position Type: Contract to Hire

Position Overview

We are seeking professional and customer-focused Customer Service Representatives to support a fast-paced office environment. This role requires strong communication skills, attention to detail, and the ability to handle sensitive information with professionalism and confidentiality. Employees will interact with attorneys, legal staff, state agencies, and members of the public while providing case status updates and administrative support.

This is a challenging yet rewarding opportunity with a strong employee retention rate and excellent long-term potential.

Key Responsibilities

• Answer and route incoming phone calls and greet walk-in visitors.
• Register parties for hearings and document caller information accurately.
• Research case information using multiple databases and case management systems.
• Provide case and hearing status updates to internal and external customers.
• Escalate complex inquiries to appropriate staff members, supervisors, or Administrative Law Judges.
• Perform data entry and maintain accurate records of communications and case updates.
• Process mail, faxes, copies, and other administrative tasks.
• Maintain confidentiality while handling sensitive information.

Required Qualifications

• Strong typing accuracy and computer skills.
• Experience using Microsoft Office programs.
• Excellent customer service and interpersonal skills.
• Ability to navigate multiple systems simultaneously.
• Strong verbal and written communication skills.
• Ability to perform repetitive, detail-oriented work with a high level of accuracy.
• Ability to handle upset customers with professionalism, tact, and diplomacy.
• Ability to sit for prolonged periods and work in an office setting.

Preferred Experience

• Office administrative experience
• Secretarial support experience
• Legal support experience
• Customer service experience over the phone and in person

Key Skills

• Customer Service
• Data Entry
• Microsoft Office Suite
• Multi-line Phone Systems
• Research & Documentation
• Professional Communication
• Confidentiality & Ethics
• Attention to Detail
• Time Management
• Administrative Support

This position is fully onsite and offers excellent training, support, and long-term career potential for candidates seeking a professional office environment.