JOB SUMMARY: Provide exceptional support and service to external and internal customers. Primary responsibilities include responding to global customer inquiries, orders, samples, technical documents, complaints, product information, pricing, inventory availability and dispatch dates. Duties include but are not limited to taking customer orders and requests via telephone and e-mail, providing production personnel with necessary order information and maintaining customer files in the JDE database. This position supports the client's sales team, commercial goals, and all the general requirements of our valued customers.
DUTIES & RESPONSIBILITIES
- Receive and action in a timely and appropriate manner, incoming calls and e-mails from customers and sales personnel. Specific goals to be provided.
- Oversee successful delivery on 100 orders per month.
- Address customer concerns and inquiries regarding orders, samples, product information, pricing, and inventory availability and dispatch dates.
- Complete all necessary documentation, accurately update JDE with contract forecasts and provide production personnel with all necessary order and shipping information and documentation.
- Provide customers with technical documents and tracking details, providing the Customer Portal option where applicable.
- Gain a general understanding of the food, beverage, and flavor & fragrance industries.
- Achieve a basic knowledge of company's core product offerings and how to offer to applicable customers.
- Accurately maintain customer files and various forms of documentation.
- Prepare various internal reports as directed by the Customer Care Manager.
- Routinely liaise with the client personnel and other departments including sales, lab, shipping and production to ensure the delivery of quality customer service and support.
- Act in the best interest of the client at all times and act in accordance with the Company polices values, and health and safety policies.
- All other duties as assigned and customary.
EDUCATION & TRAINING
- High school diploma or GED and 2-3 years prior business-to-business customer services experience required.
- Working knowledge of beverage/food manufacturing industry is helpful.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
