Credit Administrator

Summary/Objective

The Credit Administrator is responsible for the collection of an assigned portfolio of customers; including collections of receivables, addressing payment discrepancies, billing inquiries, dispute resolution, and reviewing credit limits and terms as required for local, regional and/or global customers (or as assigned). The Administrator will interact with many groups to include clients, operations, sales, and other business partners .

Essential Functions

• Collection calls in a fast-paced goal-oriented collections department.
• Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts – customer calls, account adjustments, small balance write offs, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable department.
• Enlist the efforts of sales and senior management to support the Accounts Receivable department.
• Communicate and follow up effectively with sales department and Accounts Receivable management regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.
• Prepare weekly and monthly reporting to direct supervisor
• Monthly delinquency notices
• Process credit memos and the appropriate reporting
• High volume phone calls/emails to assigned delinquent customers
• Manage customers on the shutdown report (credit hold)
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Provide excellent & considerate customer service to dealers and sales
• Internal and external customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics
• Ad hoc projects as needed

• 3 years high volume corporate collections experience
• Associate's degree in business is preferred

• Knowledge of Billing and Collection procedures
• Accounts Receivable knowledge/experience
• Strong attention to detail, goal oriented
• Experience in JD Edwards or Oracle EBS a plus
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.