Position Summary
The Client Administrator (CA) is responsible for administering a portfolio of institutional client accounts with a strong emphasis on client service, account administration, and operational support. This role serves as a primary point of contact for clients, ensuring timely resolution of service requests while supporting Relationship Managers in maintaining and expanding client relationships.
The Client Administrator develops an in-depth understanding of products and services, proactively identifies opportunities to improve client satisfaction, and ensures all account activity complies with internal policies and regulatory requirements.
Key Responsibilities
- Serve as the primary point of contact for institutional clients' day-to-day servicing needs and inquiries.
- Support Relationship Managers with client retention, account administration, and relationship management.
- Execute and process client transactions accurately and efficiently.
- Resolve client inquiries independently by coordinating with internal operations and business partners.
- Communicate effectively with clients, internal stakeholders, and third-party service providers.
- Monitor client accounts to ensure compliance with company policies, procedures, and regulatory guidelines.
- Administer and oversee client accounts involving:
- Trust and custody services
- Corporate escrow accounts
- Benefit disbursements
- Investment management
- Commercial banking services
- Ensure compliance with legal, ERISA, reporting, and regulatory requirements.
- Maintain high standards of client service and proactively support client retention and account growth.
- Identify client issues, coordinate resolutions with internal teams, and communicate outcomes to clients.
- Build strong relationships across product lines to deliver exceptional client service.
- Understand client requirements and recommend approved solutions to meet business needs.
- Assist in the administration of:
- Qualified retirement plans
- Master trust custody accounts
- Non-profit accounts
- Investment management accounts
- Review and manage daily cash reports, including:
- Cash overdrafts
- Uninvested cash balances
- Appropriate cash investments
- Minimize cash processing errors and charge-offs by ensuring transactions are processed according to established procedures.
Required Qualifications
- Experience in client service, account administration, relationship management, trust operations, banking, or financial services.
- Strong understanding of institutional client servicing and account management.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Ability to work independently while managing multiple priorities.
- Strong organizational skills and attention to detail.
- Experience collaborating with cross-functional teams to resolve client issues.
- Ability to maintain confidentiality and adhere to regulatory and compliance requirements.
Preferred Qualifications
- Experience with trust, custody, investment management, or commercial banking products.
- Knowledge of ERISA and qualified retirement plan administration.
- Familiarity with cash management and investment processing.
- Experience working in a highly regulated financial services environment.
- Strong customer service orientation with a focus on building long-term client relationships.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
