Nesco Resource has partnered with a well-established, nationally recognized company with a long-standing presence in critical infrastructure and public service to identify a Claims Intake Specialist.. This is a contract role for 6 months with a high probability of extension for an additional 6 months and beyond. Candidates must have experience with customer service and claims within the insurance industry to be considered.
- $33-40/hr
- 6-month contract. Potential for extension for an additional 6 months and beyond
- Fully onsite role in NYC
Responsibilities of the Claims Intake Specialist
- Create entities, incidents, matters on Law department systems
- Active use of the Law Manager database, Outlook, PDF, Word, Teams
- Answer claims phone
- Receive, answer and/or record telephone/correspondence/e-mail from claimants, providers, and law firms relating to general claims inquiries
- Follow up with external parties who have not supplied sufficient information
- Save correspondence to associated matter via eDOCS
- Notify assigned investigator of any added communication/documentation to their file
- Link related claims/incidents
- Maintain 3 inboxes:
- Route all addressed correspondences to the appropriate folders
- Forward non-Law Claims correspondence to appropriate departments
- Check systems for additional information to create claims
- Assist in the processing of claims and other duties as assigned or required.
Required Skills:
-Customer service experience within the Insurance sector; specifically Personal Injury, Property Damage, and Motor Vehicle.
- Competency in Microsoft Excel, Word, and Outlook
- Well organized, detail oriented and flexible to handle multiple assignments.
- Data Entry Skills
- Excellent interpersonal and telephone skills.
- Demonstrates good customer service skills
- Ability to multi-task
Preferred Skills:
- Analytical Skills
- Call Center Support
- Bi-Lingual in Spanish
Soft Skills:
- Sit or stand to answer a phone for the duration of the workday
- Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
- Prolonged sitting while answering phones at a computer terminal for the majority of the workday required.
Education or Certification Requirement:
- High School Diploma or GED
PRO038
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
