The Billing Supervisor is responsible for overseeing the firm's full billing cycle for insurance defense clients, with a primary focus on electronic billing (e billing) and strict adherence to client billing guidelines. This role supervises billing staff, ensures timely and accurate invoices, and partners closely with attorneys and firm leadership to support the firm's financial goals.
Key responsibilities
- Oversee the end to end billing process for assigned practice groups and offices, including prebills, edits, final billing, and submission.
- Supervise and mentor billing staff, including assigning work, reviewing performance, and providing training on systems, guidelines, and best practices.
- Manage electronic billing (e billing) for insurance defense clients, including set up, submission, and resubmission of invoices through e billing portals.
- Ensure strict compliance with client specific billing guidelines, including task codes, narratives, timekeeper rates, discounts, and write off policies.
- Review time entries for accuracy, completeness, and compliance, working with attorneys and assistants to correct or clarify entries before billing.
- Monitor and resolve e billing rejections and reductions; coordinate with attorneys and clients to address billing disputes or questions.
- Track and report on key billing and accounts receivable metrics, including WIP, unbilled time, aged receivables, and e billing rejection rates.
- Collaborate with practice group leaders, office leadership, and the accounting/finance team to improve billing workflows and implement best practices.
- Maintain up to date knowledge of insurer billing requirements, litigation management guidelines, and changes in client billing protocols.
- Assist with special projects such as rate implementations, alternative fee arrangements (AFAs), client audits, and system upgrades or conversions.
- Minimum 5 years of law firm or professional services billing experience, with at least 2–3 years in a supervisory or lead role.
- Prior experience with electronic billing for insurance defense or similar high volume, guidelines driven clients (e.g., carriers, TPAs, large self insureds).
- Strong working knowledge of legal billing systems (e.g., Aderant, Elite/3E, or similar) and experience with multiple e billing platforms (e.g., Legal Tracker, CounselLink, Ty Metrix).
- Demonstrated ability to interpret and apply client billing guidelines and to train others on those requirements.
- Excellent attention to detail, organizational skills, and ability to manage multiple deadlines in a fast paced environment.
- Strong communication skills and ability to interact effectively with attorneys, staff, clients, and vendors.
- Proficiency with Excel and standard office software for reporting and analysis.
- Prior experience in an insurance defense firm or high volume litigation practice with strict insurer billing guidelines.
- Experience supervising billing across multiple offices or practice groups.
- Familiarity with implementing or optimizing billing policies, procedures, and controls in a law firm environment.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
