AR Analyst

Location: Greenville, SC
Schedule: Hybrid – Monday & Friday Remote / Tuesday–Thursday Onsite
 

Position Overview

The AR Analyst plays a key role in supporting and managing Accounts Receivable operations. This position partners closely with offshore AR Services teams and internal stakeholders to streamline invoice-to-cash processes, improve operational efficiency, and support customer satisfaction.

This role requires strong analytical skills, problem-solving abilities, and collaboration across departments including Customer Service, Sales, Accounting, Finance, Treasury, and IT. The ideal candidate will be comfortable analyzing trends, identifying process improvements, and acting as a subject matter expert for AR-related systems and procedures.

Key Responsibilities

• Perform account analysis to identify trends, issues, and root causes impacting Accounts Receivable performance
• Develop and implement solution plans to improve AR processes and customer outcomes
• Coordinate with offshore AR support teams and internal departments to resolve issues and meet objectives
• Lead or participate in cross-functional meetings focused on process improvements, training, and issue resolution
• Negotiate and resolve customer account issues within assigned authority levels
• Monitor and support third-party vendors assisting with AR functions
• Respond to inquiries related to:
  • Cash application
  • Reporting
  • Audit compliance
  • Invoice delivery
• Maintain relationships with banks, Accounting, Finance, Treasury, Collections, and Customer Service teams
• Perform General Ledger reconciliations during month-end close
• Research and validate payment applications to ensure accuracy
• Serve as a subject matter expert for AR systems, including:
  • Testing
  • Documentation
  • Training
  • Requirements gathering
  • Troubleshooting
• Assist leadership with scheduling, resource coordination, and project-related tasks as needed
• Support basic project management initiatives

Qualifications & Experience

• 2 years of experience within a large Accounts Receivable or transaction-based accounting environment
• 2–4 years of cash application experience preferred
• Experience working within large organizations and high-volume environments
• Familiarity with lockbox functionality
• Bachelor's degree in Accounting, Finance, Business, or related field preferred
• Intermediate proficiency with Microsoft Office Suite:
  • Excel
  • Word
  • PowerPoint
  • Outlook
• Experience working in a metrics- or goals-driven environment
• Ability to develop and maintain procedures and policies based on:
  • Customer contracts
  • Corporate standards
  • Department best practices
  • Regulatory requirements
• Experience supporting international transactions preferred, including:
  • Multi-currency processing
  • Compliance
  • Tax and duties
• Experience partnering with IT teams for:
  • Requirements gathering
  • Testing
  • Troubleshooting
• Familiarity with enterprise ERP/CRM systems such as:
  • SAP
  • Oracle
• Experience with electronic transaction methods and tools including:
  • EDI
  • ACH/CTX
  • Ariba
  • Web-based procurement portals
• Familiarity with online research and shipping platforms such as:
  • UPS
  • FedEx
  • Google
  • Bing
• Ability to operate standard office equipment including:
  • Scanner
  • Copier
  • Fax
  • Phone
  • 10-key calculator

Preferred Skills

• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Ability to work independently while aligning with team and company objectives
• Process improvement mindset with strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment