Customer Service & Inside Sales Representative

Qualifications

• Associate's or bachelor's degree, or equivalent work experience, preferred
• Previous sales or customer service experience preferred
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience with an Enterprise Resource Planning (ERP) system preferred
• Experience supporting industrial equipment or manufacturing products is a plus

Key Responsibilities

• Answer incoming customer calls, prepare quotations, and process sales orders.
• Build and maintain strong relationships with customers by providing exceptional service and support.
• Deliver a positive customer experience to encourage long-term business relationships.
• Coordinate with manufacturing and inventory teams to ensure product availability and accurate order fulfillment.
• Review inventory levels to fulfill in-stock orders and manage backordered items.
• Monitor purchase orders and production schedules to help expedite customer shipments.
• Collaborate with purchasing and manufacturing teams to ensure timely delivery of customer orders.
• Support inventory management initiatives, including maintaining appropriate safety stock levels.
• Develop and maintain long-term customer agreements and recurring order programs.
• Pursue ongoing professional development and industry knowledge.
• Utilize ERP software and Microsoft Office applications daily.
• Use Adobe Acrobat for document management and communication.
• Perform other duties as assigned.

Preferred Skills & Attributes

• Demonstrates integrity, professionalism, and accountability.
• Excellent verbal and written communication skills.
• Self-motivated, organized, and able to manage multiple priorities.
• Positive attitude with a proactive, customer-focused approach.
• Strong problem-solving and relationship-building skills.

Physical Requirements

• Ability to read, write, and communicate effectively in English.
• Fluency in a second language is a plus.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.