Administrative Assistant

Potential Hybrid Opportunity After Training

Important: An intensive internal background check is required for this position. The background check process can take up to one month to complete, so candidates should be prepared for a potentially longer onboarding timeline.

Job Duties

• Operate the switchboard by answering, directing, and transferring incoming calls to the appropriate departments or individuals
• Assist with visitor check-ins, take messages, provide general information, and maintain accurate records
• Handle emergency calls, monitor alarms, manage paging systems, sort mail, and provide general customer service as needed
• Locate specialized doctors near claimants to complete examinations requested by Disability Evaluators
• Schedule Consultative Examinations (CE) and complete follow-up calls with claimants
• Print and assemble CE packets for mailing and fax required documentation to medical providers when necessary
• Respond to inquiries from claimants, medical providers, vendors, attorneys, and other sources regarding claim status and appointment information
• Assist claimants with transportation needs, including mailing bus passes when applicable
• Contact claimants regarding upcoming appointments, missing paperwork, or additional information needed
• Follow up with doctors and hospitals regarding reports, authorizations, and specific medical documentation
• Contact claimants, attorney representatives, medical providers, and other sources as directed to support claim adjudicators
• Track daily assignments to ensure work is properly distributed and completed
• Conduct case development activities that require attention to detail, analysis, and independent judgment