Key Responsibilities
Office Administration
- Assist with maintaining and organizing daily office operations and procedures
- Answer incoming phone calls and direct inquiries appropriately
- Receive deliveries, sort incoming mail, and maintain office organization
- Maintain cleanliness and general upkeep of the office
- Compile, copy, sort, and file records and office documentation
- Send customer emails and follow-up communications as needed
Customer Support
- Prepare estimates and work orders for customers
- Send reminders regarding upcoming service or calibration appointments
- Track customer communications, sales activity, and follow-up requests to ensure timely responses
- Communicate professionally with customers and staff to answer questions, process requests, and resolve concerns
Equipment & Documentation Support
- Label and organize customer equipment following service completion
- Create and maintain barcode records for customer equipment
- Maintain accurate documentation and tracking records
Scheduling & Coordination
- Assist with scheduling work activities, appointments, and events
- Coordinate workflow and support team scheduling needs
Accounting & Bookkeeping Support
- Assist with accounts payable and accounts receivable tasks
- Collect and organize credit card receipts and reconcile statements
- Prepare invoices, account statements, and related financial documents according to established procedures
- Utilize bookkeeping software, including QuickBooks Online
Additional Support Duties
- Maintain company vehicle and service records
- Provide general administrative support to staff and management
- Perform additional duties as assigned
Qualifications
- Previous administrative, customer service, or office support experience preferred
- Experience with QuickBooks Online or similar bookkeeping software preferred
- Proficiency in Microsoft Excel, Word, and Outlook
- Strong written and verbal communication skills
- Excellent organizational and multitasking abilities
- Ability to work independently while supporting a collaborative team environment
- Strong attention to detail and professionalism
Compliance & Professional Standards
- Report any concerns regarding policy, procedural compliance, confidentiality, or ethical standards to management
- Support quality and integrity standards within daily operations and customer interactions
Work Environment
This is an in-office position in a collaborative team environment. The ideal candidate is dependable, adaptable, and willing to assist in multiple areas to support efficient daily operations.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
