Overview
Join our team in Tempe, AZ, as an experienced professional responsible for managing customer balances, resolving payment issues, and enhancing collections processes. This role is initially onsite, with a contract duration through at least mid-January 2027, offering a competitive pay rate of $26–$30 per hour. This position is ideal for detail-oriented individuals who can work independently and drive improvements in collections efforts.
Responsibilities
- Engage with customers to address past-due invoices and outstanding account balances, ensuring timely payments.
- Analyze accounts receivable aging reports to prioritize collection efforts based on account status and payment history.
- Investigate payment delays, billing discrepancies, and disputed invoices to identify root causes.
- Communicate professionally with customers to resolve outstanding balances and establish payment commitments.
- Maintain accurate records of collection activities, customer communications, and account updates.
- Collaborate with internal departments to resolve billing issues and remove payment barriers.
- Identify trends in delinquent accounts and recommend improvements to collections procedures.
- Contribute to establishing consistent processes and documentation to strengthen accounts receivable operations.
- Support and guide team members as needed.
- Assist with additional accounts receivable functions and reporting as required.
Required Qualifications
- Experience in accounts receivable, collections, credit and collections, or a similar role.
- Strong understanding of accounts receivable aging, past-due accounts, and collection practices.
- Proven ability to research and resolve invoice discrepancies and payment issues.
- Effective communication, problem-solving, and customer service skills.
- Excellent attention to detail and organizational skills.
- Ability to manage competing priorities, work independently, and meet deadlines.
- Proficiency with Microsoft Excel and accounting or ERP systems.
Preferred Qualifications
- Comfortable working in a fast-paced environment with an existing backlog of collections activity.
- Ability to identify the underlying causes of outstanding balances and take appropriate action.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
