***Hybrid work schedule -3 days in office***

PRIMARY PURPOSE :  To be responsible for the technical and operational functions for multiple offices, including direct operational responsibility where the manager resides; to handle the staffing and training needs within assigned offices, as well as staff development, career and succession planning; and to be responsible for budget preparation and profit and loss management for assigned office(s). Has direct and indirect responsibility for 300 or more colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Oversees overall operations management for all locations/offices within an area.


• Establishes and ensures compliance to best practices, claims management services standards, state regulations, and client service requirements.


• Establishes business plan with goals and objectives for the area and locations/offices.


• Monitors and takes appropriate action on management reports relating to the area/office performance.


• Assists with the coordination of sales and client service efforts.


 

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.


• Supports the organization's quality program(s).


• Travels as required.


 

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.


• Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.


• Provides support, guidance, leadership and motivation to promote maximum performance.


 

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience
Ten (10) years claims management experience or or equivalent combination of experience and education including five (5) years supervisory experience.

Skills & Knowledge

• Strong technical claims knowledge


• Excellent oral and written communication, including presentation skills


• PC literate, including Microsoft Office products


• Leadership/management/motivational skills


• Analytical and interpretive skills


• Strong organizational skills


• Excellent interpersonal skills


• Excellent negotiation skills


• Ability to work in a team environment


• Ability to meet or exceed Performance Competencies


 

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:  Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:  Computer keyboarding, travel as required

Auditory/Visual:  Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.