Collections Analyst

Location

Greenville, SC

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM
• Hybrid Schedule:
  • Remote: Monday & Friday
  • In Office: Tuesday, Wednesday, Thursday

Position Overview

The Collections Analyst is a key contributor within the Accounts Receivable function, supporting some of the organization's most complex and high-value customer accounts. This role is responsible for managing strategic and at-risk accounts while driving successful collection outcomes, identifying process improvements, and serving as a subject matter expert across the enterprise.

The ideal candidate will have strong analytical and problem-solving skills, experience managing complex collections environments, and the ability to collaborate cross-functionally with teams such as Customer Service, Sales, IT, and Finance. This role requires independent decision-making, relationship management, and the ability to analyze data to improve the invoice-to-cash process.

Key Responsibilities

• Monitor strategic, complex, and at-risk customer accounts to prioritize collection efforts and achieve objectives
• Perform detailed account analysis to identify trends, recurring issues, and root causes impacting receivables
• Develop and implement solution plans to improve account performance and customer outcomes
• Coordinate with internal teams and Accounts Receivable resources to drive resolution efforts
• Lead or participate in cross-functional meetings focused on problem-solving, process improvement, and training initiatives
• Negotiate resolutions within assigned authority levels to achieve favorable outcomes for both the company and customers
• Manage accounts with complex support requirements, including:
  • EDI transaction processing
  • International and multi-currency accounts
  • Outsourced collections support
• Monitor and support third-party vendors involved in Accounts Receivable activities
• Respond to customer inquiries related to billing discrepancies, payment disputes, and account concerns
• Serve as a subject matter expert supporting AR and IT leadership with:
  • System testing
  • Documentation
  • Training
  • Requirements gathering
  • Process improvement initiatives
• Assist leadership with scheduling, resource coordination, and team support as needed
• Support basic project management activities

Required Qualifications

• 5 years of experience within a large-scale Accounts Receivable or transaction-based accounting environment
• 2–4 years of commercial credit and collections experience, preferably within a large organization
• Strong analytical, organizational, and problem-solving abilities
• Demonstrated success working within a metrics-driven environment
• Ability to work independently while collaborating effectively across departments
• Strong communication and relationship-building skills

Preferred Qualifications

• Bachelor's degree in Accounting, Business, or related field preferred
• Experience supporting international transactions, including:
  • Multi-currency environments
  • Tax and duty considerations
  • Compliance requirements
• Experience partnering with IT teams on:
  • Requirements gathering
  • System testing
  • Troubleshooting
• Experience creating and maintaining procedures and policies

Technical Skills

• Intermediate proficiency with:
  • Microsoft Excel
  • Word
  • PowerPoint
  • Outlook
• Familiarity with enterprise accounting or CRM systems such as:
  • SAP
  • Oracle
• Experience with:
  • EDI transactions
  • ACH/CTX processing
  • Ariba or web-based procurement portals
  • Internet research and e-commerce tools
• Ability to operate standard office equipment including:
  • Scanner
  • Copier
  • Fax
  • Phone systems
  • 10-key calculator