- Troubleshoot and resolve incidents related to end-user devices i.e. laptops, desktops, cell phones, software, IP phones, printers, AV equipment, basic networking issues, etc.;
- Resolve service requests i.e. software installations, how-to's etc.
- Perform daily operational procedures manage their queue, update tickets, assist other users in different regions remotely.
- IMAC - Setting up workstations including but not limited to docking stations, monitors, installing applications, phone and headset, mobile devices;
- Proficiency in mobile technology, PC and Laptop, Microsoft Windows based systems 7 & 10, as well as the Microsoft office suite is essential to the End User Support Specialist role.
- New Hires/ On-Boarding and Off Boarding
- Supporting end-user for Work From Home
- Resetting user accounts for Active Directory, phone system, other applications etc.
- Office 365 Client setup
- Supporting BYOD
- Market Data Support
- Office 365 Clients & Applications (in general)
- Audio/Visual Setup including VOIP phones, conference bridges, video Conferences, etc.
- End user Support with various issues pertaining to Windows 10
- MS Office 2016/365 support (Word, Excel, Outlook, Access)
- Exchange/Outlook permissions & delegation knowledge
- Active Directory/Azure AD user management
- SCCM familiarity (Application deployment)
- Windows 10/Windows 7 deployment knowledge
- Capability to interface with our Associates and communicate effectively with them on technical issues
- Daily and Monthly reports
- SPOC for IT Helpdesk
- Weekly status meeting with Helpdesk Team
- Eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.
