Recovery Representative - Accounts Receivable (Tier II)

JOB DESCRIPTION

General Purpose: Responsible for the accurate and timely resolution of past due invoices. Provides exceptional customer service to internal/external clients, while mitigating financial risk to the company. Educates clients, branches and/or product areas on the resolution process and addresses billing disputes.
Specific Responsibilities:

• Develops and maintains knowledge of products and their corresponding systems to accurately make revenue decisions for the company.
• Fields and resolves billing and service concerns from clients and external partners.
• Balances strong customer service and collection effectiveness to mitigate risk and financial exposure to the Company, while focusing efforts on revenue and client retention.
• Handles client disputes through the help of a mentor and available resources, working past due receivables to recover as much revenue as possible using established standards and guidelines.
• Maintains daily inbound/outbound phone call requirements to meet forecasted call volumes and department standards.
• Handles daily payroll holds to ensure timeliness of client contact when past due balances are present for customers processing payroll.
• Researches and analyzes customer accounts to assist in the problem solving and decision-making processes.
• Adheres to department policies/procedures.
• Participates in ongoing training to enhance knowledge and skills.
• Contributes to the positive growth of the team's workplace culture and performance.

Qualifications/Requirements: High School diploma and a minimum of 3 years experience in customer service, finance, accounting, or payroll required. Consideration may be given to a candidate with a degree in lieu of experience. Strong organization, communication, and decision-making skills required. Microsoft Word, Excel, and Access knowledge is preferred.