Customer Service Associate

Nesco Resource is currently seeking experienced Customer Service Associate located in Gray Court, SC
 
 Experience is Required. Apply today in person or online.

Essential in building and maintaining client relationships while supporting our sales efforts for our products. This entry-level position is perfect for individuals who are enthusiastic about providing excellent customer support and eager to grow their careers in sales and client relations. The successful candidate will help ensure customer satisfaction by managing inquiries while assisting our sales and customer service teams.

In this role, you will collaborate with Sales, R&D, Marketing, and Operations to improve customer experiences. You will also identify and suggest enhancements to procedures, work instructions, and best practices related to your daily tasks. By nurturing positive relationships with customers, effectively resolving inquiries, and contributing to the overall success of our sales operations, you will set the foundation for future growth.

Essential Duties and Responsibilities

• Serve as the first point of contact for customers, responding to inquiries via phone, email, and chat in a timely and professional manner.
• Process customer orders accurately and efficiently, ensuring all information is recorded in the company database. Track order status and provide updates to customers.
• Address and resolve customer issues or complaints promptly, escalating complex problems when necessary.
• Develop a strong understanding of our nonwoven products and services to effectively assist customers and provide accurate information.
• Maintain accurate records of customer interactions, orders, and feedback to support continuous improvement initiatives.
• Work closely with the sales team, production, and logistics departments to ensure seamless communication and coordination of customer needs.
• Assist the sales team with lead generation activities, including following up on customer inquiries and identifying potential sales opportunities.
• Participate in training programs and workshops to enhance customer service skills and product knowledge.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree or experience in a related field preferred; high school diploma or equivalent required.
• Previous experience in customer service or a related field is a plus but not required; we welcome recent graduates and entry-level candidates.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with CRM software is a plus.
• Positive attitude and a strong desire to help others.
• Eagerness to learn and adapt in a fast-paced environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes an MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.